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eHomecare – eShift and Hospice at Home

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356 Oxford St W
London, ON
N6H 1T3
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Toll-Free: 1-800-811-5146
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Fax: 519-472-4045
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Administration: Mon-Fri 8:30-am-4:30pm
Application
Call * no referral required for most services

Eligibility / Target Population
Eligibility - Care Coordinator will outline service to client/caregivers and establish eligibility and consent. Target Population -eShift – chronic palliative and complex; all ages -Hospice at Home – adults 18 and over, palliative w/ an end-of-life trajectory of 2-3 months

Fees
Covered by OHIP

Languages
English ; French

Language Notes
Availability of reception and services in French varies based on staffing * publications and interpretation services available upon request * French website

Area Served
Ontario Health atHome South West Region

Accessibility Note
Services provided in people's homes

Description of Services:
The eHomecare model of Nursing care utilizes specially trained personal support workers (known as Health Care Technician (HCT)) who receive support from a remote Directing Registered Nurse (DRN) through a web-based portal. The HCT carries out delegated activities, on behalf of the DRN, while providing personal care to the patient. This allows the patient to stay in their home environment or until transitions to alternate level of care facility (ex: Long Term Care Home, Hospice).

Hospice at Home utilizes the eHomecare model of care, but is specifically for patients with an end-of-life trajectory.  There are a set number of funded beds established in each region throughout the South West.


Last Updated: Dec 1, 2025: Suggest an edit