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Behavioural Supports Ontario - South West Operational Team >

London and Middlesex Behavioural Response Team

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London Health Sciences Centre, Victoria Hospital
800 Commissioners Rd E, Rm A2-691
London, ON
N6A 5W9
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519-667-6865
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Call 911 in emergencies
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Reach Out: 519-433-2023
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Fax: 519-667-6559
iconPath southwest.behaviouralsupportsontario.ca
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Mon-Fri 8am-4pm
Last update: Feb 23, 2026: Suggest an edit
Application
Call geriatric centralized intake at 519-685-4046 for referral * health care professionals must complete referral form and fax to centralized intake at 519-685-4020
Eligibility / Target Population
Adults 65 years and older with responsive behaviours of risk, related to dementia, mental health, addictions, and/or related neurological conditions., where responsive behaviours are placing the client or others at high to moderate risk for harm if preventative measures are not put in place
Fees
Free
Executives
Alexandria Houston - Manager, Ambulatory Mental Health
London Health Sciences Centre
519-685-8500 ext 34865 * alexandria.houston@lhsc.on.ca
Contacts
Tammy Bentley - Enhanced Psychogeriatric Resource Consultant
London Health Sciences Centre
519-685-8500 ext 75913 * Tammy.Bentley@lhsc.on.ca
Languages
English
Language Notes
Interpretation available for other languages upon request, as required
Area Served
London and Middlesex County
Accessibility
W_wheelchair.gif Wheelchair Accessible
Accessibility Note
All assessments completed in client's home
Description of Services:
Interdisciplinary team that provides services and supports for older adults, their families and caregivers, who are having challenging responsive behaviours associated with dementia, mental illness, addictions and other neurological conditions * team includes nurses, social workers, occupational therapists, and recreational therapists

Services include:
  • assessment started within 1-2 weeks of referral, with higher-risk individuals starting sooner
  • behavioural and biopsychosocial assessments, aimed to identify the unmet needs influencing responsive behaviours
  • completion of standardized screening tools
  • recommendations to promote effective communication between the person with responsive behaviours and care providers
  • non-pharmaceutical recommendations to decrease responsive behaviours
  • support for caregivers in implementing recommendations and evaluating the impact
  • outreach support (case managers visit clients in homes, retirement and long term care homes, hospital or other community support settings, such as Adult Day Programs)
  • formal and informal education, in-service, and workshops on the topic of Responsive Behaviours
  • brief follow-up
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    Last Updated: Feb 23, 2026: Suggest an edit